Welcome! We’re so happy to have you with us 💛

To make your experience even more special, here are a few tips:

• Please arrive at least 10 minutes early to allow yourself time to relax before your session begins. If you arrive late, your session time may be shortened out of respect for the next client’s appointment.
• Avoid wearing jewelry, earrings, necklaces, or piercings to prevent misplacing valuable items and to allow your therapist full access to the treatment areas.
• Wear comfortable clothing and try to avoid heavy meals right before your appointment.
• Let our team know about any health conditions, allergies, or preferences so we can tailor the session to your needs.
• Silence or turn off your phone to enjoy a peaceful and fully present experience.

We understand that life can be unpredictable. That’s why our cancellation policy is designed to offer flexibility while also honoring the time and dedication of our therapists.

Cancellations with more than 24 hours’ notice:

• You may cancel your appointment free of charge up to 24 hours in advance by contacting the unit where your service was booked (see contact info in the “Locations” tab).

Cancellations with less than 24 hours’ notice:

• A fee of 50% of the service value will be charged.

No-shows:

• In case of no-shows without prior notice, 100% of the service value will be charged.

Rescheduling FOR THE SECOND TIME IN A ROw:

• If you reschedule your appointment for a second time in a row — even if both reschedulings were made more than 24 hours in advance — a rescheduling fee may apply.

Thank you for your understanding and for helping us maintain a harmonious experience for all

Absolutely! Gifting a wellness experience is a beautiful way to show care.

Start by choosing the treatment that best suits the person you have in mind. Then, select the location that’s most convenient for you and get in touch with that unit.

We’ll prepare a personalized digital gift card for you to send directly to the person. It’s simple, thoughtful, and sure to make someone’s day a little more special.

Yes! Some of our locations welcome both hotel guests and external clients.

We recommend reaching out directly to the location you’re interested in to confirm whether non-guests are accepted, as well as to check availability — which may vary depending on the hotel’s demand.

No worries — we’re here to help!

If you believe you left a personal item at one of our locations, please contact the unit where you received your service as soon as possible. Our team will do their best to locate the item and arrange for its return.

You can find contact information in the Locations tab on our website.

⚠️ Spa Tantien is not responsible for personal belongings left on our premises.

We always recommend that clients avoid bringing valuable or unnecessary items to their appointment. That said, we understand accidents happen, and we’ll do our best to assist if something is forgotten.

We’re here to support you however we can

Yes, but it is essential that you consult your doctor before booking your session.

In many cases, massage therapy can be safely performed even with certain health conditions. However, it is very important that you inform us in advance about any medical condition, injury, recent surgery, ongoing medication, or any other relevant health information.

Our team is trained to adapt the treatment to your needs, ensuring a safe, personalized, and respectful experience. In some situations, we may require medical clearance before proceeding with your appointment.

⚠️ Spa Tantien is not responsible for pre-existing medical conditions or for services provided without appropriate medical clearance.

Caring for your health starts with you — and we’re here to support you with kindness and responsibility.

Your well-being is always our top priority.

For your safety and well-being, the consumption of alcohol or any mind-altering substances before your session is strictly prohibited. Failure to comply may result in the cancellation of your treatment without a refund.

These substances can affect your body awareness, alter blood pressure, and compromise both the effectiveness and safety of the session — for you and for your therapist.

Our intention is to provide a deep, conscious, and restorative experience. To achieve that, it’s essential that your body and mind are in a natural state of balance.

If you have any questions or concerns, our team is here to guide you with care and responsibility.